Emergency Procedures & Public Safety
DESCC Security personnel patrol and monitor facility public areas, parking lots and perimeters. Security staff is available 24 hours a day, 365 days a year. Personnel respond to all incidents outside of the exhibit hall and, when requested, will assist persons with disabilities.
In general, DESCC Security focuses on the following:
• Patrol of facility grounds and parking lots
• Closed-circuit television surveillance of selected public and exterior areas
• Limited surveillance of show floor, loading docks and shipping activities
• Photo identification badges for DESCC personnel
• A safe environment for event attendees and exhibitors
The event organizer is responsible for the safety and security of attendees and exhibitors in licensed space, i.e., exhibit halls and meeting rooms. To fulfill this responsibility, an independent security company is hired by the organizer to focus on the following:
• Control access into licensed exhibit halls and meeting rooms
• Security for booths
• Security for show materials being moved in or moved out of DESCC
• Compliance with the regulations and policies of DESCC, Village of Rosemont, State of Illinois and the federal government
Report an incident:
If Fire, Medical or Police assistance is needed:
• DIAL 911 for Rosemont Public Safety
• DIAL 847-823-1134 for non-emergency calls.
• DIAL 847-993-4001 EXT. 4001 or 4002 for Convention Center Security Staff.
If you do call 911, also call Security at numbers above.
Stay on the line, calls are recorded. An officer will answer immediately. Be prepared to identify the location of the emergency by; building, level, either hall, meeting room or corridor.
DESCC provides a wheelchair-accessible first aid station located on the ramp between Hall A and Hall B. Specific stations are opened based on the event location. These stations are fully equipped and include automated external defibrillators for reviving heart attack victims and oxygen tanks.
Stations are staffed by Emergency Medical Service (EMS) providers, most of whom serve as full-time paramedics for the village of Rosemont.
In addition, two hospitals are situated within minutes of DESCC and Rosemont ambulances will be called to transport patients when needed.
AEDs: Ninety-two (92) Automated External Defibrillators (AEDs) have been strategically placed throughout the DESCC. The AEDs are mounted in highly-visible cabinets placed throughout DESCC and in each security vehicle. When needed anyone who has taken a CPR/AED course can utilize them, as can our own certified personnel. More than 150 security and fire-safety officers and managers have been certified in CPR and are trained to use AEDs.
In certain circumstances, as with any facility, an emergency requiring evacuation may occur. Donald E. Stephens Convention Center has a highly trained Security and Safety staff, which includes many active or former members of the Village of Rosemont Public Safety Department. Should an emergency occur, we would consult with the organizer of each event to determine appropriate actions.
If the emergency is minor, such as a small fire, the Security and Safety staff may insist that visitors in the immediate area move to a safer location within the same building. If the emergency is greater, we will advise guests in the facilities using the public announcement system or by other means, and most likely have guests move to another hall or building, until the emergency is resolved.
A detailed evacuation reference sheet can be provided by your Event Manager and are available for download below.
Emergency Safety Procedures
Level 1 Evacuation Route
Conference Center Level 2 Emergency Exit Stairwell Locations
G-Hall Emergency Stairwell Locations
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